Terms of Use

Welcome to Quran Bliss Academy . these are the terms and conditions of Quran Bliss Academy . The following Terms of Service apply when you become a client or a student.

Please read these Terms carefully, and if you have any inquiry please text the live chat icon or message us on WhatsApp.

Registration and Payment

Once you decide to get registered for regular classes, the subscription must be done after a successful trial lesson and before the next lesson starts 

For Automatic Monthly Subscription: 

 Your monthly subscription is automatically renewed (on the day of Registration) each month until you or the academy cancel it.

For Manual Monthly Subscription:

New monthly payment must be made between 25th of the current of month and 5th of the new month. Otherwise, the classes will be suspended until the payment is received.

You will receive an invoice (report) via email or PayPal every four weeks that covers the following four weeks. We ask you to promptly submit payments as our commitments to our teachers depends on timely payments.

If you have any issues about the late fees or any concerns about fees or payments then please text the live chat icon or message us on WhatsApp as soon as possible so that your lessons are not stopped.

If there are any study hours left from the previous month, we will add them to the next month as a make up.

Q: Can I upgrade/downgrade my study plan at a later date?

Yes, you can definitely do that.

Also, the student can add extra hours to the current study plan at any time ( it’s optional ). But you have to pay for the extra classes ( For instance, if you subscribed to the 10 hours package, and you still have 3 more days till the end of month, you can take extra classes and pay for them ).

Leave or Absence from Lessons:

• If you notify the coordinator at least 3 hours before the class about your Leave/ absence, you’ll be given make up class in another day.
• Quran Bliss Academy can provide maximum 4 make up classes in a month
• If you don’t inform and remain absent from your lesson without any notice, your class will be marked as absent and there will be no make-up for it (except in case of emergency).
• Your class timing can be changed on your request anytime 24/7 at your convenience
• Quran Bliss Academy holds the right to cancel the classes if any student remains absent from classes for more than 3 days without any prior notice(except in case of emergency). Request for refund will also not be entertained in such cases.
•  There is no refund for missed classes, however, the student can take make-up classes for missed classes, if he has sent a prior notice to the teacher.
• If the student comes 5 minutes late or 10 minutes late or more later then the teacher is not responsible to give you the remaining time of your class time because online classes work clockwise and we can not ask the students who are next to wait for their classes because the previous student was late.
• If a student plans to take a holiday, they must text WhatsApp or the live chat icon as soon as possible

Studying in the Academy only

Not allowed to study with your teacher out of the Academy. (Only in the Academy)

Security:

We care about the security of our customers. You are also requested not to share your contact information like phone number, Email address, Social Media account or credit card information, etc. with any teacher.

Teachers are also not allowed to ask for or share their contact number, email address, or Social Media accounts with students or parents, if anyone does so, please inform us urgently.

Please don’t discuss payment arrangements, fees charges, or anything extra with the teachers. In these cases, contact the Admin through call, the live chate icon, Email, or Whatsapp.

If you want to recommend your friends or anyone to enroll with us, kindly, please inform the admin directly, and not the teacher.

Teachers punctuality

• In rare circumstances, a teacher might miss a class (e.g., due to an electric outage, a medical emergency), in such cases, if a teacher is late for the class, please message the coordinator on WhatsApp and the coordinator will contact with the teacher directly. The teacher will make up for any missed time or class.
• If the teacher is often late or misses classes, kindly text the live chat icon or message us on WhatsApp as soon as possible.
• Please note that the coordinator will inform you of the cancellation of any extra classes which will be more than the number of classes required into your suitable study plan.

Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be canceled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.

Best Male and Female Teachers

Male students under 12 may have a male or a female teacher according to the parent’s request. Once the boy turns 12, we will kindly ask the parent to move his class to a male teacher if he has been learning with a female teacher.

Female students under 12 may have a male or a male teacher according to the parent’s request. Once the girl turns 12, we will kindly ask the parent to move her class to a female teacher if she has been learning with a male teacher.

Customized Study Plans

One of the main factors that distinguish us is that we do our best to make studying online way easier for you and all your family by giving you the ability to create your own schedule and adjust your available hours any time of the day to what suits you best to keep the individual needs of students in mind.

Quality Control& Reports

The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student & teacher feedback and monthly progress reports. 

Teachers write down all Classes times + Classes Summary Report once they finish each class. Students & parents will receive a monthly progress report. This will provide the opportunity for parents to review the progress of their children.

Rating and feedback

Our Quality department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, inquiries, or complaints. Your feedback helps us to improve our service. We highly appreciate it.

Dress Code

Students should ensure that their outfit is modest and suitable for the Holy Quran class.

Public Holidays

According to the Islamic calendar, there are two important holidays on which Tutors and students are allowed to take off. On Eid Al-Adha there will be 4 days off and on Eid Al-Fitr there is a holiday of maximum 3 days. These holidays are gifts for Tutors and students, so no make-up classes are organized.

Refundable Fees Policy

 if you aren’t satisfied! or if you wish to stop your classes at any time during the month, we will refund you 100% of the classes that have not been given.

• If Student will leave the course before the course begins to date. Full discount (100%) of the amount will be repaid to the Student.
• If the Student will stop classes after the first week then 75% of the amount will be refunded.
• If the student will stop in the middle of the month then 50% of the amount will be refunded.

• If the Student will stop classes after the Third week then 25% of the amount will be refunded

But you must message us on Whatsapp or text the Live Chat icon Two days earlier than the date of stopping.

Attendance Policy

Time is the Most Important Thing We Own. So, students and teachers must be online on time. No delays are accepted from both student and teacher sides. (except for emergencies). 

Privacy policy:

Quran Bliss Academy  keeps the privacy of both students and teachers. All personal information is considered secret information that no one has the right to know, copy nor use it in any way.

Leaving our institute:

If the student decides to leave our institute for any reason, we kindly request that they message the coordinator on WhatsApp or text the Live Chat icon. Two days earlier than the date of leaving and mention the reason behind that.

 Quran Bliss Academy may revise its Terms of Services & Conditions from time to time to ensure the best education and services to our students and their parents.